Dealer Services
We offer the latest in technology and services, along with the tools and training to best serve our dealers
Dealer Preferred Features
Scutum Digital App
Take Control. Anytime. Anywhere.
Give your clients the power of a central station operator...
- Place an account on or off test mode.
- Full editing of contacts and zones.
- Review recent alarm signal history.
- Enable push notifications for instant notifications.
- No on-hold time.
- Free service provided by Scutum Digital.
Download the App from the App or Play Store.
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Customized Reporting
We can provide customized reporting on any and all alarm activity in any format you wish (e-mail, fax, text) OR you and your staff can access and create reports as you wish using Scutum CentraLink or Matrix Web Portal.
- Supervised Test reports
- Supervised Open and Close reports
- Customized Activity reports
Customized Dealer – Client Support
- 24/7 Data Entry Services: We provide 24/7 data entry services so that any changes you request can be handled immediately.
- Customized Inbound & Outbound Calling: We answer and call your clients using your firm name. (Ex: "This is Your Firm Name Central Station.") In addition, your firm's name and phone number will appear on your client's Caller ID.
- Answering Service: We can provide answering services for you after hours, when you are on vacation, or during emergencies.
- Customized "On Hold" Messaging: We can program our "on hold" music to play your firm's customized promotional messages while your clients are "on hold".
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Advanced Tech Support
- Technical Questions/Troubleshooting: We have knowledgeable support staff always available to assist with technical questions or to help with troubleshooting.
- Third-Party Services: Our staff assists with all third-party services, including programming of radio communicators (such as Alarmnet, Connect 24, Uplink, etc.) 2-way voice panels, IP communicators, and more!
- Fire Alarm Code Compliance: We have NICET Level I – IV certified staff in house, simply to assist our alarm dealers with fire alarm code compliance, programming, troubleshooting, etc.
- Tech Training: We assist with tech training – our regularly scheduled webinars are technology-driven and have proven to be a valuable tool for our dealers.
Advanced Dealer Management Support
We host webinars led by leading industry players in the fields of law, insurance, employment, licensing, etc., that provide our dealers with solutions to challenges specific to our industry.
Sales and marketing assistance is provided to our dealers via webinars as well as with informational articles and e-mail alerts.
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Account Transition
- Seamless Account Transition: We have a proven history of seamless account transfers both with alarm dealers and in several acquisitions of other large central stations. Whether transferring one account or 10,000 accounts to us, be assured that our proven methods of transfer guarantee a seamless transfer for you and for your clients.
- Volume Discount Program: Our pricing is based upon account volume so that, as your firm grows, your cost per account decreases.
- Account Transfer Incentives: We work closely with prospective dealers to assist in covering their cost (if any) of transferring accounts to us. For specific information on account transfer incentives and special introductory promotions, please email: info@scutum-digital.com
Nationwide Accounts
State Licensing Requirements: Many states and municipalities require central stations to be licensed in order to monitor locations in their jurisdiction. Please be assured that we are licensed in the states where such requirements exist, and specific license information is available upon request.
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